Directorate for Information and Communications Technology (ICT)

I. Vision and Mission

• Vision: To leverage technology to enhance the efficiency and effectiveness of organizational operations, ensuring seamless communication and information management.
• Mission: To provide innovative ICT solutions that support program delivery, improve service quality, and facilitate data-driven decision-making.

II. Strategic Planning and Development

• ICT Strategy Development: Formulate and implement an ICT strategy that aligns with organizational goals and objectives, ensuring the effective use of technology across all levels.
• Needs Assessment: Conduct regular assessments of technology needs within the organization to identify gaps and opportunities for improvement.

III. Infrastructure Management

• Network Infrastructure: Design, deploy, and maintain robust network infrastructure, ensuring reliable connectivity and security for all users.
• Hardware and Software Management: Oversee the procurement, installation, and maintenance of hardware and software resources to support organizational operations.

IV. Data Management and Security

• Data Governance: Establish data governance policies and practices to ensure data integrity, accessibility, and compliance with relevant regulations.
• Cybersecurity Measures: Implement comprehensive cybersecurity measures to protect organizational data and IT assets from threats and vulnerabilities.

V. ICT Support Services

• Help Desk Support: Provide technical support to staff and stakeholders, addressing IT-related issues promptly and effectively.
• Training and Capacity Building: Conduct training sessions to enhance staff proficiency in using ICT tools and systems, promoting digital literacy across the organization.

VI. Communication Systems

• Communication Infrastructure: Develop and maintain communication systems (e.g., email, messaging platforms, video conferencing) that facilitate effective collaboration and information sharing.
• Public Information Systems: Implement systems for disseminating information to the public, ensuring transparency and engagement with stakeholders.

VII. Application Development and Management

• Custom Software Solutions: Develop and maintain custom software applications to meet specific organizational needs and enhance operational efficiency.
• Integration of ICT Tools: Ensure seamless integration of various ICT tools and platforms used within the organization, facilitating smooth workflows and data sharing.

VIII. Monitoring and Evaluation of ICT Systems

• Performance Metrics: Establish performance metrics for evaluating the effectiveness and efficiency of ICT systems and services.
• Regular Audits: Conduct regular audits of ICT infrastructure and services to identify areas for improvement and ensure compliance with standards.

IX. Research and Innovation

• Emerging Technologies: Explore and evaluate emerging technologies that can enhance organizational operations and service delivery.
• Innovation Initiatives: Foster a culture of innovation by encouraging staff to propose and implement new ICT solutions that address organizational challenges.

X. Partnership and Collaboration

• Collaboration with External Partners: Establish partnerships with technology providers, research institutions, and other stakeholders to leverage expertise and resources.
• Engagement in ICT Networks: Participate in national and international ICT networks to stay updated on best practices and trends in technology.

XI. Policy Development and Advocacy

• ICT Policy Framework: Develop and implement ICT policies that govern the use of technology within the organization, ensuring compliance with legal and regulatory requirements.
• Advocacy for ICT Integration: Advocate for the integration of ICT in all organizational processes and programs to enhance service delivery and operational efficiency.

XII. Sustainability and Continuity Planning

• • Disaster Recovery Planning: Develop and implement disaster recovery plans to ensure business continuity in the event of IT disruptions or failures.
  • Sustainability Practices: Promote sustainable ICT practices that minimize environmental impact and support the organization’s commitment to sustainability.